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Frequently Asked Questions

Quick answers about mobile top-ups, gift cards, payments, account features, and support on ChatRefill.

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General

Mobile top-up

Gift cards

Account & payments

Security & verification

App & support

Still have questions?

Our support team is available 24/7 in English, Spanish, French, and Haitian Creole.

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Customer reviews

What our customers say

4.8· 5 reviews
instagram

Great service! I send credit to my family in Haiti monthly. Always arrives quickly and the website is easy to use.

MJ

Marie-Louise Jean-Baptiste

Port-au-Prince, Haiti · 2 days ago

10K+

Customers

99.9%

Success rate

140+

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Payments

Secure payments

Checkout is powered by Stripe. Pay with any major credit or debit card, or USDC / USDT crypto — your card details are never stored on our servers.

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Apple Pay & Google Pay where available · USDC & USDT at checkout

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Stripe is PCI Level 1 certified. Card and crypto transactions are encrypted end-to-end.

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