Secure payment protection
Safety & Privacy
Your safety is our priority. Card payments are processed through Stripe. ChatRefill does not store complete card details on its servers. Checkout uses encrypted connections. Card data is handled by Stripe; ChatRefill applies account and application security controls for orders and support.
Security commitment
Secure checkout and account protection
ChatRefill focuses on practical protections you can verify: encrypted connections, partner-processed card payments, and support during published business hours.
Security overview
- ChatRefill uses HTTPS across the site so data in transit is encrypted.
- We limit the personal information we collect to what is needed to provide top-up and gift card services.
- Account access controls and standard platform monitoring help protect customer accounts.
Secure checkout
- Checkout uses encrypted connections. Card data is handled by Stripe; ChatRefill applies account and application security controls for orders and support.
- Card payments are processed through Stripe. ChatRefill does not store complete card details on its servers.
- 3D Secure may apply when required by the card issuer.
Payment processing
- Card payments are processed through Stripe.
- Stripe provides payment processing and card-data security for card checkouts. ChatRefill is responsible for order handling, account security, and customer support during published hours — not for Stripe’s PCI certification or infrastructure audits.
- ChatRefill does not store complete card details on its servers.
Account protection
- Use a strong, unique password for your ChatRefill account.
- Sign out of shared or public devices after use.
- Contact support if you notice unexpected account activity.
Incident response
- Security concerns can be reported to support during published support hours.
- We aim to communicate promptly when a confirmed incident affects customers.
- Customer support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. You may send a message at any time; messages received outside business hours are reviewed during the next support period.
Privacy practices
- Review our Privacy Policy for how we collect and use information.
- Review our Terms of Use for order, delivery, and refund guidance.
- We will never ask for your password by email.
Security tips for you
Have security concerns?
Contact support during business hours (Monday–Friday, 9:00 AM–5:00 PM Eastern Time), or email hello@chatrefill.com. Report suspected vulnerabilities responsibly and we will review them during the next support period.
Secure payments
Checkout is powered by Stripe. Pay with major credit or debit cards, or USDC and USDT. Card details are never stored on our servers.
Apple Pay and Google Pay where available. USDC and USDT at checkout.