Cancellations and refunds
How ChatRefill handles cancellations, undelivered orders, and refund requests for mobile top-ups, gift cards, and eSIMs.
Legal document
Clear rules for cancellations before fulfillment and when refunds may apply after delivery review.
Need help with an order?
Email hello@chatrefill.com with your order reference and a short explanation. Do not include full card numbers, passwords, or one-time codes.
Email support